NICHOLS, Bill. Ustvarjanje osebne razlike: komuniciranje v zdravstvu. Mednarodno inovativno poslovanje = Journal of Innovative Business and Management, Ljubljana, SI, v. 11, n. 1, p. 25–37, 2019. DOI: 10.32015/JIMB/2019-11-1-4. Disponível em: https://journal.doba.si/jimb/article/view/2019-11-1-4. Acesso em: 12 mar. 2026.