Procesno usmerjeno vodenje visokošolskih ustanov
Ključne besede:
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Literatura
APQC, American Productivity and Quality Center framework for Education (2012) [elektronski vir], Dostopno na: www.apqc.org [1. 3. 2012]
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BPMM, Business Process Maturity Model (2012), Dostopno na: http://www.omg.org/spec/BPMM/1.0/PDF/ [1. 3. 2012]
Caruso, J. B. (2005) Good Enough! IT Investement and Business Process Performance in Higher Education. ECAR Key Findings. Dostopno na http://depts.washington.edu/isfuture/docs/ECAR-GoodEnough.pdf [12. 3. 2012]
CertiBPM, ECQA Certified Business Process Manager, 2012, Dostopno na: www.certibpm.info [1. 3. 2012]
CSU - Charles Sturt University Australia, Higher Education Process Reference Model (2011), Dostopno na: http://www.csu.edu.au/special/wpp/resources/reference-model [1. 3. 2012]
ISO 2999:2010 Learning services for non-formal education and training. Basic requirements for service providers. Dostopno na: http://www.iso.org/iso/home.htm [12. 3. 2012]
Rozman T., Geder M., Reiner M., Godzik E., Messnarz R., Ekert D., Blažunioniene S., Gozdzik E., Kumanova T., HEI-UP (Improvement of Business Process Management in Higher Education institutions) project proposal documentation (2011), Ni dostopno - interni dokument.
Škof, B. (2011) Uporaba CRM pri upravljanju odnosov s študenti. NT konferenca, Portorož, 23. - 25. maj 2011
Tuček, D. Basl, J. (2011) Using BPM Principles to Increase the Efficiency of Processes in Higher Education in CR. Recent Research in Educational Technologies. Dostopno na: http://www.wseas.us/e-library/conferences/2011/Corfu/EDUC/EDUC-07.pdf [12. 3. 2012]
Villalba, L. R., Aceros, M. S.E. (2010) Process Management Model for Higher Education. Improvement of Educational Programs in Software Quality. Dostopno na:http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=5492445&url=http%3A%2F%2Fieeexplore.ieee.org%2Fxpls%2Fabs_all.jsp%3Farnumber%3D54924 [1. 3. 2012]
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Avtorske pravice so zaščitene s Creative Commons Priznanje avtorstva-Deljenje pod enakimi pogoji 4.0 Mednarodna CC BY-SA 4.0 in jih avtorji ohranijo v okviru te licence. Za objavo svojega članka, vključno s povzetkom, prenesejo avtorji avtorske oz. licenčne pravice na revijo MIP = JIBM. To nam omogoča popolno zaščito avtorskih pravic ter razširjanje članka in revije MIP=JIBM v najširši možni krog bralcev revije v elektronski obliki. Avtorji so sami odgovorni za pridobitev dovoljenja za razmnoževanje avtorskega gradiva iz drugih virov.
