Zadovoljstvo študentov kot kazalnik uspešnosti visokošolskih zavodov
DOI:
https://doi.org/10.32015/JIBM/2019-11-2-8Ključne besede:
kazalniki uspešnosti, zadovoljstvo študentov, izobraževalni proces, visokošolsko izobraževanje, nepedagoška podporaPovzetek
Sodobni sistemi za merjenje uspešnosti vključujejo zadovoljstvo potrošnikov kot pomemben kazalnik uspešnosti. Ključni kazalniki uspešnosti s stališča visokošolske ustanove (v nadaljnjem besedilu: HEI) v Srbiji so kazalniki kakovosti, ki se uporabljajo za oceno trenutnega stanja; prepoznati napake v storitvi in obnoviti storitve; izboljšati skupno kakovost institucije in določiti prihodnji razvoj institucije. V vse bolj konkurenčnem in dinamičnem izobraževalnem okolju se vodstvo visokošolske ustanove zaveda pomena zadovoljstva študentov v okviru motivacije in zadrževanja študentov, priporočil potencialnim študentom, zaposlovanja in financiranja ter upravljanja uspešnosti. Obstajajo številni neposredni in posredni kazalci zadovoljstva študentov. Glavni cilj tega prispevka je določiti parametre izobraževalnega procesa in nepedagoške podpore študentom, ki najbolj vplivajo na zadovoljstvo učencev. Analiza podatkov, opravljena v tem prispevku, zagotavlja informacije o stopnji zadovoljstva študentov in možnih izboljšavah na tem področju. Ta študija uporablja standardno in hierarhično regresijo za preučevanje možnih vzrokov zadovoljstva študentov. Temelji na odgovorih 1.541 študentov Visoke škole za strukovne studije - Beogradske politehnike, zbranih med štiriletno raziskavo.
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